Hotel Receptionist

We are looking for individuals who are genuinely passionate about providing highest level of service and memorable experiences to our members and their guests from the moment they step foot in the Club until their very last minute with us. Currently hiring for Receptionist positions. Our ideal candidate would have: - Previous experience as Receptionist /Hostess minimum 1 year - Advantage if have used OpenTable before, but not essential - Good computer skills - Great communication skills with guests in person, as well as via phone and emails What we offer : - Monday to Friday (except for private events) - Bank holidays off - Access to the gym - Career growth opportunities - Staff food - Uniform - Various discounts - 50% off when dinning in the restaurant

YOUR JOURNEY WITH US STARTS HERE...... Welcome to our family As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. The impact you’ll make No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. What we’re looking for A warm, people-oriented demeanour A team-first attitude A gift for paying attention to the smallest details Positive outlook and outgoing personality Flexibility, problem-solving skills, and multi-tasking ability Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions, or concerns Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Confirm reservations and cancellations, running daily reports on the number of arrivals and departures This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. MUST HAVE RIGHT TO WORK IN THE UK

The Host/Receptionist role is a great way to start your career in hospitality. Do you have an engaging personality, charisma and passion for customer service? If so, we'd love you to apply for the this position now! WHY WORK FOR ETM GROUP? Flexible working hours Guaranteed share of service charge increase after 6 months of employment Half price food and drinks at any ETM Group or Maven Leisure venue, for you and up to 5 friends - any day, any time! Your birthday lunch in your venue is on us Free counselling, legal advice and access to hardship grants through our 24/7 employee helpline Membership of Wagestream, which allows you to access up to 40% of your earnings between pay dates Money off your shopping at many high street stores ETM has partnered with Otolo to provide mentorship programmes to inspire and promote working within hospitality

Nico’s is a high-end Italian grill and pizza restaurant, owned and operated by entrepreneur Robin Birley, owner of private member’s clubs 5 Hertford Street & Oswald’s. Located in the heart of Mayfair, the restaurant has a welcoming and exclusive environment with a menu that offers members freshly made pasta, pizza and grill creations using the freshest and finest ingredients. We are currently looking for a Receptionist to join our Nico’s team. The company benefits our Receptionist receives are: 28 days holiday per year (including bank holidays) Birthday day off Discounted gym membership with GymFlex Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist Private medical insurance with AXA Private dental insurance with Bupa Workplace nursery scheme Cycle to Work Scheme Employee Assistance Programme – Hospitality Action Access to a company doctor Eyecare & specs vouchers In-house industry training Sponsored social events Recommend a friend bonus of £750 Staff Accommodation (subject to availability) Online retail discounts Free English Classes Freshly prepared meals whilst on duty The responsibilities of the Receptionist are: Welcoming members and providing a professional and genuinely warm welcome. To answer the telephone, take bookings and deal with general enquiries. Ensure a courteous and efficient service is given to all members and always maintaining the levels of service to the highest standards. The Experience & Qualifications required of our Receptionist are: Significant experience in a similar position Experience of working in a luxury hotel, restaurant or private member’s club advantageous The working hours: Up to 48 hours a week, with shifts ranging between 10am- 12pm The club is closed on Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as a Receptionist at Nico’s then apply by forwarding your up to date CV together with a covering letter to the link below.

Job Summary: The Counter Soho is a look out for experienced Receptionists to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere and supporting GM with admin tasks. If you have excellent communication skills and a passion for hospitality, we’d love to hear from you. Key Responsibilities - Warmly greet guests upon arrival with a friendly and professional demeanour. - Manage reservations and seating arrangements to ensure efficient table turnover and guest satisfaction. - Escort guests to their tables and present menus. - Handle phone calls and online reservations promptly and accurately. - Confirm reservations and manage any changes or cancellations. - Maintain an organised reservation system. - Provide guests with information about the menu, specials, and restaurant services. - Address guest inquiries and resolve any issues or complaints promptly and courteously. - Assist with coat check and other guest services as needed. - Respond to the reviews and complaints - Maintain a clean and organized reception area. - Manage waitlists during busy periods and communicate wait times to guests. - Coordinate with the waitstaff and management to ensure smooth service flow. - Liaise with kitchen and serving staff to manage seating and guest flow. - Relay any special guest requests or dietary requirements to the appropriate team members. - Keep the management informed of any guest feedback or issues. Qualifications: - At least 3 years previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting. - Excellent verbal and written communication skills. - Strong organisational and multitasking abilities. - Friendly, approachable, and professional demeanour. - Ability to handle high-pressure situations and remain calm under stress. - Proficiency with reservation software and basic computer skills. - Flexibility to work evenings, weekends, and holidays.

We're looking for a Host Hostess to be remembered for creating great experiences. If you are charismatic, love interacting with guests, and passionate about what you do, then we want you to be our next Host Hostess! Join our team and build a career by taking advantage of our learning and development opportunities. EPIC PERKS:  Flexible working hours available  Share of service charge  50% discount for you + 5 friends at any of our venues! Your birthday lunch is on us Generous employee referral scheme - work with your friends! Money off your shopping at many high street stores  Apprenticeship schemes to learn while you work  Access to Wagestream for better money management   Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program Access to the Otolo mentoring scheme  Group wide Learning and Development opportunities WHAT YOU'LL NEED  6 months+ experience in a similar high-end venue as Host Hostess or floor staff Spotless communication skills and natural guest interaction (Ideally)Knowledge of reservation platform such as Open Table and Collins Ability to manage seating arrangements  Immaculate presentation

Senior Receptionist Starting date ASAP Required: - Good knowledge of Open Table and Guest Center - Experience in a Senior or Similar role - Team Player - Positive attitude - Good Timekeeper - Long-term Offered - Full time 5days a week 2days off - Around 35h to 40h - Shifts the earliest 6.45 the longest 23.00 - Service charge included - Pay every 4weeks - Guarantee amazing vibe in the team. If you like family support thats us Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We are searching for a confident Senior Receptionist to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands. Benefits & Rewards: 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. 'Refer a Friend' bonuses. Career Development and Training, including Apprenticeships. Free food and drinks to the same standard that we serve our guests when you are working. Extra holiday allowance for length of service, up to 5 extra days after 5 years. You can take your Birthday as a day off - Guaranteed! Cycle to Work Scheme. Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more. Key elements of your role as Senior involves providing a quick, friendly, and professional service at all times. You are able to confidently share your knowledge and recommendations of the menu to our guests and ensure they have the very best Ivy experience when they visit us. About you: You are positive and responsive to our guest’s needs and exceed expectations when it comes to service delivery. You are a team player who delights in being professional and well-mannered with both guests and team members. About us: We know how to have a good time – we love what we do. The key ingredient to our success is our dedicated, talented people – and we love nothing more than to help them to flourish in a supportive environment where they are respected and valued. We encourage individuality and celebrate the diversity of our people. We search for people who know what exceptional looks like and are ready to bring their passion and commitment to each and every service. It’s the Ivy way. Please also attached your CV with application

- We are a Hotel located in Central London Liverpool Street. - we are looking for someone to work 6 days a week, 8 hours a day, day off is rotated changes every week. - You must have paper to work in the uk. - Must speak good English, if you can speak another language it’s a bonus. - able to work in a fast pace environment. - Salary will be said during the interview - Must send CV.